As an administrative professional you are important, and so is your safety! This eLearning will help you learn how more effectively manage a situation that has become a crisis and may involve threats to someone’s safety. The key insights in this course are identifying a crisis, verbal strategies to help de-escalate situations and managing your own reaction, as well as specific stay-safe strategies and considerations during and after a crisis. There are many opportunities within the course to examine real-life situations and practice applying the information. Upon completing the course, learners will be better prepared to respond in a crisis and prevent safety issues from occurring. They also will have a better understanding of what to do when worker safety threats do occur, and what to do after such incidents.
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DCYF Alliance De-Escalation for Administrative Staff: Managing Crises Part 2 (eLearning)
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Maestro Course Code: TBD
This course is the second a 2-part series on De-Escalation for Administrative Professionals.