De-escalation for Administrative Staff: Managing Crises (eLearning)

As an administrative professional you are important, and so is your safety!  This eLearning will help you learn how more effectively manage a situation that has become a crisis and may involve threats to someone’s safety. The key insights in this course are identifying a crisis, verbal strategies to help de-escalate situations and managing your own reaction, as well as specific stay-safe strategies and considerations during and after a crisis. There are many opportunities within the course to examine real-life situations and practice applying the information. Upon completing the course, learners will be better prepared to respond in a crisis and prevent safety issues from occurring. They also will have a better understanding of what to do when worker safety threats do occur, and what to do after such incidents.

Team Building and Support
Delivery Method: 
Training Level: 
Support Staff
Course Requires Coaching Session?: 
Registration Instructions: 

In the LMS, search for the course by typing (or copying) the full course name below. Click the Scheduled Classes button. Select the class that is best for you and follow the LMS registration instructions.
DCYF Alliance De-Escalation for Administrative Staff: Managing Crises Part 2 (eLearning)

Tribal Workers, CWTAP Students, and new DCYF hires who don't have LMS access: Click the button below to get started.
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Maestro Course Code: TBD

Special Instructions: 

This course is the second a 2-part series on De-Escalation for Administrative Professionals.