De-escalation for Administrative Staff: Managing Tense Situations (eLearning)
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As an administrative professional you are important, and so is your safety! This eLearning will help you learn a range of prevention behaviors that can keep tense situations from turning into crises. You'll learn about understanding where anger comes from and what it looks like, tools to help others stay calm and communicate what they need, helpful communication strategies for tense situations, acknowledging individual and cultural differences and how they affect communication, and understanding how to manage your own emotional responses to hard situations. There are many opportunities within the course to examine real-life situations and practice applying the information. Upon completing the course, learners will be better prepared to manage their own and other people’s responses to tense situations, helping everyone stay calm and safe.       

Topics: 
Team Building and Support
Delivery Method: 
E-Learning
Training Level: 
In-Service
Hours: 
1.5
Audience: 
Support Staff
Course Requires Coaching Session?: 
No
Registration Instructions: 

In the LMS, search for the course by typing (or copying) the full course name below. Click the Scheduled Classes button. Select the class that is best for you and follow the LMS registration instructions.
DCYF Alliance De-Escalation for Administrative Staff: Managing Tense Situations Part I (eLearning)

Tribal Workers, CWTAP Students, and new DCYF hires who don't have LMS access: Click the button below to get started.
Need help? Email help@acwe.on.spiceworks.com

Maestro Course Code: TBD

Special Instructions: 
This course is the first of 2 parts to the De-Escalation for Administrative Professionals.