Guidelines for Difficult Conversations

A difficult conversation is a discussion between or among individuals that has the potential to lead to conflict or highly negative emotional reactions. In child welfare settings, difficult conversations may involve (a) delivering bad news, for example a decision to continue an emergency out-of-home placement or to terminate parental rights (b) confronting parents, foster parents, attorneys or other professionals with information and perspectives with which they are likely to disagree or confronting the unacceptable behavior of peers, supervisors, managers or other professionals (c) engaging in dialogue regarding controversial subjects or decisions. The guidelines below may also prove useful in resolving internal conflicts within or between units or in discussions of differences between and among caseworkers, supervisors and managers.

Audience Description: 

Social Workers, Supervisors. and Area Administrators

Social Work Skills
Delivery Method: 
Training Level: 
Social Workers
Area Administrators
Is this course eligible for STARS credit?: 
Course Requires Coaching Session?: 
Registration Instructions: 

In the LMS, search for the course by typing (or copying) the full course name below. Click the Scheduled Classes button. Select the class that is best for you and follow the LMS registration instructions.
DCYF Alliance Guidelines for Difficult Conversations

Tribal Workers, CWTAP Students, and new DCYF hires who don't have LMS access: Please register using this form

Maestro Course Code: 110516

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No classes have been scheduled for this course...