Introduction to the Investigative Process for Caregivers (webinar)

Going through an investigation can be scary. Understanding the process, knowing your rights and being informed about the laws and process can make it a lot easier.

This course provides licensed and unlicensed caregivers a deep look at the Licensing Division (LD) Child Protective Services (CPS) and Licensing Investigation (LD) processes, starting with Intake, through the investigation, and concluding with the report and the potential for appeals. Information shared here includes a look at the laws that apply to Intake screening decisions, how determinations/finding outcomes are reached, and what a compliance agreement is and in what circumstances it is used.

You will have many interactive discussion opportunities and activities where you can talk through the learnings.

By the end of this course, you will have information about the investigation process, including what everyone’s roles are, the outcomes, and what rights you have. You will be better equipped to handle allegations, and you will know the documentation needed to help support you through the process.

Audience Description: 

Recommended for all caregivers, licensed or unlicensed

Caregiver Support and Information
Working with Agencies
Delivery Method: 
Training Level: 
Course Requires Coaching Session?: 
Registration Instructions: 
  1. Under Classes Available below, click on the link/title of the dated class you are interested in.
  2. On the next page, enter your Username and Password. Then, click the Log In button if you are not already logged in.
  3. Next, click the large blue Register for this class button at the right.
  4. You are now registered! A confirmation email will be sent to you right away.
  5. For webinar classes, look for another email from the instructor one business day prior to the start of class.

For assistance with profiles or passwords, you may contact our Help Desk by emailing

Classes Available


Caregivers Register Here

  • May 17, 2022 9:00AM to 12:00PM

Caregivers Register Here

  • Jun 8, 2022 1:00PM to 4:00PM