Introduction to the Investigative Process for Caregivers (webinar)

Going through an investigation can be scary. Understanding the process, knowing your rights and being informed about the laws and process can make it a lot easier.

This course provides licensed and unlicensed caregivers a deep look at the Licensing Division (LD) Child Protective Services (CPS) and Licensing Investigation (LD) processes, starting with Intake, through the investigation, and concluding with the report and the potential for appeals. Information shared here includes a look at the laws that apply to Intake screening decisions, how determinations/finding outcomes are reached, and what a compliance agreement is and in what circumstances it is used.

You will have many interactive discussion opportunities and activities where you can talk through the learnings.

By the end of this course, you will have information about the investigation process, including what everyone’s roles are, the outcomes, and what rights you have. You will be better equipped to handle allegations, and you will know the documentation needed to help support you through the process.

Audience Description: 

Recommended for all caregivers, licensed or unlicensed

Caregiver Support and Information
Working with Agencies
Delivery Method: 
Training Level: 
Course Requires Coaching Session?: 
Registration Instructions: 
  1. If you are on the course information page, choose a class from the list below and click the Caregivers Register Here link.
  2. If you are on the class information page, review the Special Information section for guidance about the class, requirements, and how to receive help.
  3. Next, click the Register for this class button on the right or below. A website profile/account is required and you must be logged in first.
  4. A confirmation email will arrive sharing the class details from this page with you. The webinar URL is not included in this email. Learn more in FAQs.

For assistance, check the Special Information section on the class page for help, see the FAQs, or contact our Help Desk by emailing

Classes Available


Caregivers Register Here

  • Oct 23, 2021 9:00AM to 12:00PM

Caregivers Register Here

  • Nov 10, 2021 1:00PM to 4:00PM